Refund policy

Return & Refund Policy | FaiFit

Last Updated: July 1, 2026

At FaiFit, we are committed to providing premium-quality fitness apparel, slimming wear, posture support products, and gym accessories. Customer satisfaction is our priority, and we strive to make every shopping experience smooth and reliable.

Please read our Return & Refund Policy carefully before placing an order on FaiFit.

7-Day Easy Return Policy

We offer a 7-day return and exchange policy from the date your order is delivered.

You may request a return or exchange if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The item has a manufacturing defect.

  • You received an incorrect size due to our packing mistake.

  • Your order is incomplete.

To qualify for a return, the product must be:

  • Unused and unworn.

  • Unwashed and free from stains or odors.

  • In its original packaging.

  • With all original tags, labels, and accessories attached.

Products that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded once used or worn:

  • Slimming Shirts

  • Body Shapers

  • Waist Trainers

  • Compression Garments

  • Sauna Suits

  • Sports Bras

  • Gym Wear

  • Leggings

  • Socks

  • Knee Braces

  • Shoulder Supports

  • Elbow Supports

  • Any personal-use wearable product

Clearance, promotional, discounted, and customized products are also non-returnable unless they arrive damaged or defective.

Size Exchange Policy

Choosing the correct size is important.

If you ordered the wrong size, FaiFit offers a size exchange for eligible products.

Conditions:

  • Exchange request must be made within 7 days.

  • Product must be unused.

  • Original tags and packaging must remain intact.

  • Customers are responsible for return shipping charges unless the mistake was made by FaiFit.

Please check our Size Guide before placing your order to avoid unnecessary exchanges.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery.

Include:

  • Order Number

  • Product Photos

  • Packaging Photos

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

Refund Policy

Refunds are only approved after our quality team inspects the returned product.

You may qualify for a refund if:

  • The product has a verified manufacturing defect.

  • You received an incorrect product.

  • Your order cannot be fulfilled.

  • Your order was canceled before shipment.

  • The returned product passes our inspection.

Refunds will not be issued for:

  • Change of mind.

  • Incorrect size selected by the customer.

  • Minor color variations due to screen settings.

  • Normal wear and tear.

  • Damage caused by misuse.

  • Products returned without approval.

Refund Processing Time

Once your returned item is received and approved:

  • Inspection: 2–5 Business Days

  • Refund Approval: 1–2 Business Days

  • Refund Processing: 5–10 Business Days

Refunds will be sent through the original payment method whenever possible. Cash on Delivery (COD) orders may be refunded via bank transfer or another mutually agreed payment method.

Order Cancellation Policy

Orders can only be canceled before they are dispatched.

Once an order has been shipped, cancellation is no longer possible. In such cases, customers must follow the standard return process after delivery.

Return Shipping

Customers are responsible for return shipping costs unless:

  • FaiFit shipped the wrong item.

  • The product arrived damaged.

  • The product has a verified manufacturing defect.

Shipping charges paid during checkout are non-refundable unless required by law or due to our error.

How to Request a Return or Refund

Follow these simple steps:

  1. Contact the FaiFit support team within 7 days of delivery.

  2. Provide your Order Number.

  3. Share clear photos of the product and packaging.

  4. Wait for return authorization.

  5. Ship the product using the instructions provided by our support team.

Returns sent without prior approval may not be accepted.

Inspection Process

Every returned item undergoes a quality inspection.

If the product passes inspection, your exchange or refund will be processed promptly.

If the returned product shows signs of use, damage, washing, missing tags, or altered packaging, the request may be declined.

Important Notes

  • Please review the product description and size chart before placing an order.

  • Keep your invoice or order confirmation until your return is completed.

  • FaiFit reserves the right to refuse returns that do not meet this policy.

  • Policy updates may occur without prior notice.

Need Help?

If you have any questions regarding your return, exchange, or refund, our customer support team is always happy to assist you.

Thank you for choosing FaiFit—your trusted destination for premium slimming wear, body shapers, posture correctors, compression garments, fitness apparel, gym wear, knee supports, shoulder braces, and wellness essentials.

We appreciate your trust and look forward to serving you again.